Shipping Policy

DHL Express Delivery

1. Delivery Commitment
DHL Express parcels collected on a business day are scheduled for delivery on the next business day, excluding Saturdays, Sundays and public holidays.

2. Order Processing & Packing
Please allow approximately 1 business day for order processing and packing before courier collection. The delivery timeframe starts from the actual collection of the parcel by DHL, not from the order placement or payment date.

3. Pre-Order Items
Please note that pre-order items require approximately 3–5 business days for production before they are ready for shipment. Selecting Express Delivery does not shorten the production lead time. The next-day delivery timeframe only begins after DHL has collected the parcel. Please take this into consideration when placing your order.

4. Delivery Delays
Although DHL provides a next-business-day delivery commitment, unforeseen circumstances such as severe weather, courier operational disruptions or incorrect delivery information may affect delivery. Baba E-Shop will assist with delivery enquiries where necessary.

5. Accurate Delivery Information
Customers are responsible for providing a complete and accurate delivery address and contact number. Incorrect or incomplete information may result in delivery delays.

6. Delivery Enquiries
If your parcel is not delivered within the expected timeframe, please contact Baba E-Shop with your order number for assistance.By selecting DHL Express Next-Day Delivery, customers acknowledge the terms stated above.


Return Policy

All orders are checked for defects before shipment. However, if there are incidents that you have received an faulty item or something that is incorrectly described or different from your order (sorry, this is our bad) we will make an one-for-one exchange.

Please contact us within 7 days of receipt with your order number, product code, name, address and reason for return/exchange. Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren’t returning.

Besides the above mentioned situation, all other items are non-returnable.

Please contact eshop@baba.com.my if you need any further assistance on the return.